Olivia Brooks

Olivia Brooks is an experienced implementation leader and system analyst, currently working at MetLife since August 2023. Previously, Olivia held the role of Claims Support Supervisor at HCI Group, Inc. from June 2022 to January 2024 and served as an Agency Services Specialist at Heritage Insurance for a brief period in 2022. Olivia has a strong background in customer service and operations management, having overseen teams at Maximus, BIC Graphic North America, and Cognizant. At Citizens Property Insurance Corporation, Olivia's extensive experience spanned a decade, culminating in leadership positions that involved managing multiple customer support teams and serving as a technical resource. Olivia's educational background includes studies in Human Services and Counseling, along with specialized training in insurance at Central Insurance School.