Zak Mohti

Zak Mohti is a highly experienced professional in process excellence with a significant tenure at MetLife, where Zak currently serves as Director of Process & Service Excellence. In this role, Zak has led initiatives in Business Process Reengineering (BPR), automation, and AI, achieving over $30 million in operational savings and enhancing organizational efficiency. Zak's expertise spans multiple companies, including Wipro Consulting, ZD Consulting, TD Bank Group, and Citi, with a focus on driving transformational change through process optimization and strategic initiatives. Zak holds advanced degrees in International Relations from The University of Kansas, an MBA from the University of Oregon's Lundquist College of Business, and a Bachelor of Business Administration from the American University of Beirut.