Wendi Odenhausen

Wendi Odenhausen has a strong background in customer experience and research. Wendi currently serves as the Head of Customer Experience - Customer Support at Metrc, a position they started in March 2023. Prior to that, they worked at Confluent as the Director of Voice of Customer Programs from February 2022 to February 2023. During this role, they led the strategy, design, and implementation of Voice of the Customer programs, focusing on creating a customer-first culture.

Before joining Confluent, Wendi held positions at Medallia, Generali, Brambles, CHEP, Alcon Laboratories, and Buxton. At Medallia, they served as the Group Director of CX Advisory from May 2020 to February 2022, and as an Embedded Expert from May 2018 to May 2020. At Generali, they were responsible for implementing Customer Experience (NPS) programs across various business units from 2016 to 2018. At Brambles, they worked as the Senior Manager of Global NPS from September 2012 to January 2016. At CHEP, they held roles such as Manager of EMEA Customer Insight & Loyalty from September 2011 to September 2012, and as a Consultant of Customer Loyalty Program from November 2010 to November 2011.

Wendi began their career as a Manager of Customer Experience Research and later as a Manager of Global Market Research at CHEP from October 2006 to August 2010. Prior to that, they worked as a Senior Marketing Research Analyst at Alcon Laboratories from July 2004 to October 2006. Wendi also has experience as a Research Analyst at Buxton, where they designed sales forecasting models and analyzed market data from January 2004 to June 2004.

Wendi Odenhausen has an extensive education history. In 2002, they pursued a Master of Business Administration (MBA) in Marketing from the Texas Christian University - M.J. Neeley School of Business, which they completed in 2004. Following that, they attended The University of Texas at Arlington from 2005 to 2007, earning a Master's of Science in Marketing Research (MSMR).

In addition to their formal education, Wendi Odenhausen has obtained various certifications related to customer experience and marketing research. In 2018, they became a Certified Customer Experience Professional through the Customer Experience Professionals Association (CXPA). Currently, they are a CXPA Professional Member, having joined the association in December 2021. Furthermore, Wendi Odenhausen has certifications in CCXP and OCEM, although specific details regarding when and where they obtained these certifications are not provided.