Michael Dixon

Michael Dixon, MBA, possesses extensive experience in customer experience management across various industries. Currently serving as the Senior Director of Customer Experience at Los Angeles Metro since April 2021, Michael also contributes as a Professor teaching Customer Service Skills and Experience at Glendale Community College. Previous roles include Senior Director of Customer Experience at Beautycounter, Amazon Station Operations Manager at Amazon Logistics, and Vice President/Head of Operations and Client Relations at Wells Fargo. Michael's background also includes significant positions at American Honda Motor Company, Lexus, and Toyota North America, focusing on customer satisfaction, team management, and process improvement. Michael holds an Executive MBA from Pepperdine Graziadio Business School and a Bachelor of Arts in History from UCLA.