Isabella Hedges

Isabella Hedges is an experienced quality assurance professional with a focus on arrears management, currently serving as an Arrears Quality Team Leader and Lead Quality Analyst at Metro Bank (UK) since September 2020. Prior to this role, Isabella worked as a Collections QC Officer and Customer Service Quality Analyst at Zopa from November 2018 to September 2020. Earlier experience includes a position as a Data Processing Specialist at Fiserv and various roles in customer service and hospitality. Isabella holds GCSEs in English Language and Literature from Shoebury High School, completed in 2015.