Kate Carr

Kate Carr has extensive experience in the banking and finance sector, currently serving as Lead Customer Resolution Manager at Metro Bank since April 2012. In this role, Kate has progressed through various positions including Customer Resolutions Manager, Risk Manager, Lending Systems Specialist, and Lending Operations Specialist, leveraging expertise in T24 and lending operations. Prior experience includes positions as Lending Operations Officer at IBRC, where responsibilities encompassed team management and training, and a similar role at Anglo Irish Bank. Early career experience includes roles at Barclays, where customer service and complaint resolution were key focus areas, and as a Camp Counsellor at Camp Farwell. Academic qualifications include an MSc in Retail and Digital Banking from Cranfield University and a BA in Film and Broadcast Production from London Metropolitan University.