Rikki Chawla

Rikki Chawla is an experienced professional in quality assurance and operational excellence, currently serving as the Lead Quality Assurance & Operational Excellence Manager at Metro Bank (UK) since October 2016. Rikki has held various managerial roles within Metro Bank, including Lead Business Performance Manager, Contact Centre Multi-Site Manager, Business Support Manager, Quality Manager, and Assistant Contact Centre Manager. Prior to joining Metro Bank, Rikki gained valuable experience at Allianz Insurance from March 2010 to October 2016, where roles included Sales and Service Team Leader, Customer Resolution Team Representative, and Customer Sales Representative. Rikki's educational background includes studies at Isleworth and Syon.