Janery Rodriguez

Janery Rodriguez has extensive experience in the healthcare industry, particularly in customer experience and member retention roles. Currently, as a Customer Experience Manager at MetroPlusHealth since March 2017, Janery oversees the operations of Medicare Member Retention Representatives and acts as a liaison between various departments to enhance Medicare beneficiary retention. Janery has held several positions within MetroPlus, including Medicare/Member Retention Supervisor and Medicare Verification Specialist, where responsibilities included managing team operations, conducting outreach to potential members, and ensuring client enrollment in health plans. Prior experience includes a Patient Care Coordinator role at Rebekah Rehab and Extended Care Center and a Medicare Representative position at Healthfirst, focusing on service coordination and sales to senior organizations.