Willow Kantrow

Willow Kantrow is a seasoned business analyst with extensive experience in customer success, currently working at MetroPlusHealth since March 2019. In this role, Willow has leveraged SQL, Excel, and PowerBI to analyze data sets, monitor project statuses, and provide actionable insights to executive leadership. Key accomplishments include managing a team of consultants, implementing effective communication campaigns for over 50,000 clients, and analyzing membership trends to mitigate disenrollment. Prior experience includes roles as a customer success consultant and retention representative, as well as managerial positions in various companies, demonstrating a strong background in operations, team leadership, and data-driven decision-making. Willow holds a Bachelor of Science in Economics with a minor in Business Management from Brigham Young University.