Claire Bramley-Fletcher

CLAIRE BRAMLEY-FLETCHER is an experienced professional in customer service and complaints management, currently serving as Head of Customer Service and Complaints Manager at Metropolitan Thames Valley since November 2016. Prior to this role, CLAIRE spent 16 years at Capital One Bank, where positions included Relationship Manager for HR Shared Services, Operations Manager within Complaints Resolution, and Complaint Resolution Manager. CLAIRE's expertise encompasses managing complaints at various levels, ensuring compliance with regulatory standards, and focusing on customer satisfaction. Educational background includes attendance at Rushcliffe Comprehensive from 1991 to 1995.