Durrant Morris Cihm

Durrant Morris CIHM is an experienced Housing Operations Manager at Metropolitan Thames Valley, serving since August 2012. In this role, Durrant supports the Head of Housing in delivering a comprehensive housing management service, leading a team to ensure customer-focused solutions while managing approximately 7,000 properties. Previously, Durrant held the position of Head of Housing Services for North London & Central, overseeing four housing teams to enhance resident involvement and service efficiency. Durrant also served as a Housing Services Officer for the borough of Barnet, ensuring coordinated services and high customer satisfaction. Prior experience includes roles at Notting Hill Genesis as a Customer Service Advisor, I.T. Assistant, and Learning & Development Officer, contributing to project teams and staff training. Durrant's educational background includes studies at City of Westminster College, College of North West London, and Copland Community School.