Richard Sutton is an experienced professional in service delivery and operations support, currently serving as Head of Service Delivery and Operations Support at Metropolitan Thames Valley, overseeing the performance of Metworks and national functions related to Health and Safety and repairs for over 50,000 properties. Previously, Richard held the position of General Manager at Horbury Property Services, where responsibilities included business development and operational performance. Other roles include Head of Homeworks at Yorkshire Housing, Partnering Manager at Rotherham Metropolitan Borough Council, and Operations Manager at Lovell Partnerships Ltd, along with various managerial positions at Powerminster Gleeson Services and Crown House Technologies. Richard possesses a CMI Level 5 Diploma in Management and a wealth of experience in managing repair and maintenance operations, achieving significant growth and performance improvements throughout a diverse career in the property services sector.