Steve Maine

Steve Maine serves as the Customer Service Operations Manager at Metropolitan Thames Valley since March 2020, building on a substantial background in operations and customer service management. Prior roles include Operations Manager at CET UK, where management responsibilities encompassed the Home Emergency Division and reporting on operational performance to senior leadership. Steve's extensive experience at RBS, spanning over two decades, featured roles such as Financial Services Manager and Centre Manager, where achievements included significant improvements in customer satisfaction, process optimizations, and effective team leadership. Steve holds an MBA in Operations Management from Warwick Business School and a HNC in Computer and Information Sciences from De Montfort University.