Karin Nishimura

Karin Nishimura is an experienced professional in contact center operations and room reservations within the hospitality industry. Currently serving as the Director of Contact Center Operations at MGM Resorts International since November 2007, Karin oversees productivity and service metrics while coaching management staff to adhere to guidelines. Previous roles include Room Reservations Manager at The Mirage, where responsibilities encompassed managing room inventory, setting rates, and implementing reservation systems, as well as overseeing teams at Treasure Island Hotel & Casino in various capacities from Supervisor to Assistant Manager. Karin holds education credentials from California State University, Long Beach, and Honolulu Community College.