Pamela Maine

Pamela Maine currently serves as a Quality Assurance Analyst at MHA Management Holdings, where responsibilities include providing feedback to agents and team leaders, as well as utilizing a quality monitoring data management system to track performance. Previously, Pamela held the position of Human Resources Coordinator at MOSIWA BUSINESS ENTERPRISE, overseeing hiring processes and training arrangements. With prior experience as a Quality Assurance Analyst at both Hollard Insurance and WNS Global Services SA, Pamela has a strong background in quality monitoring and feedback provision. Early career roles included Bank Teller and Debt Collector at Absa, and a Consultant position at HomeChoice Holdings Limited. Pamela holds a Call Center Coaching Certificate from FET College and a Call Center Certificate from Cornerstone Academy, along with a high school diploma from Uxolo High School.