Priscilla Mpuru

Priscilla Mpuru is an experienced client services and contact center management professional, currently serving as the Client Services Manager at MHA Management Holdings since August 2018, where responsibilities include overseeing funeral insurance client services operations and improving departmental performance through structured methodologies. Previously, Priscilla held the position of Call Center Manager at Jacklin Enterprises, managing omnichannel operations to meet service level agreements, and spent a decade at Virgin Mobile SA in various roles, including Customer Care Support Manager and Project Coordinator, focusing on workforce management and client-centric processes. Priscilla's educational background includes a degree in Total Quality Management and ongoing studies for a Bachelor of Business Administration, alongside multiple certifications in project management and contact center management.