Charmaine C.

Charmaine C. is an experienced business professional currently serving as a Business Relationship Manager at MHK since August 2022. Prior to this role, Charmaine worked as a Business Support Manager at Spruce Power, where responsibilities included managing a mid-sized contact center and implementing cross-departmental process initiatives, significantly improving employee turnover and customer satisfaction metrics. Charmaine's previous experience includes a tenure at AllianceRx Walgreens Prime as a Research Specialist, where data analysis and customer loyalty strategies were paramount, alongside enhancing the company's BBB rating. Earlier, as a Grievance & Appeals Supervisor at Teleperformance, Charmaine led a team of over 120 employees, focusing on performance improvement and employee engagement. Charmaine holds an Associate's Degree in Business Administration from Monroe University.