Ayano Tokunaga

Micoworks aims to empower brands through "conversations" and deliver "WOW" to their customers.Micoworks designs "conversations" that enable brands to have the conversations with their customers that they should have, and to enable advanced marketing and customer management.We believe that the value we can provide to the world is to create business results. --- Service Overview We are developing multi-products with the aim of building an ecosystem of conversational experiences. From 2024, we are focusing on developing AI-based services and plan to release multiple products in the future. We would like to introduce some of the services we are currently developing. -MicoCloud "MicoCloud" is a marketing platform that optimizes communication between companies and their customers, enabling optimal communication for customers by collecting data through multiple channels, in addition to highly extended functions of official LINE accounts.In addition, we provide a one-stop service from consulting to operational support to help our clients generate results. Currently, more than 1,000 brands have implemented our service, contributing to the business growth of BtoC companies such as human resources, finance, real estate, and car dealers. -MicoVoice "MicoVoice" is an AI Call service that excels in outbound (over-the-phone) calls. Companies need to call customers to provide services, but customers tend not to answer the phone.This creates a clear gap between required labor costs and productivity, and many companies are facing challenges. Our team of engineers has 20 years of experience in the Conversational AI domain, and we are leveraging our experience to help our clients improve customer satisfaction and further service quality by providing services that focus on the customer experience. As a result, people can focus on the tasks they are supposed to do and further improve service quality.