Luminita Stefan

Luminita Stefan has extensive experience in customer success management, currently serving as the Manager of Customer Success Account Manager in the Customer Success Unit at Microsoft for Nordics since March 2014. In this role, Luminita leads a team of Customer Success Account Managers, ensuring successful delivery of Customer Success Contracts and high levels of customer satisfaction. Previous roles at Microsoft include Senior Customer Success Account Manager & Trainer, Business Program Manager, Senior Service Incident Manager, Service Incident Manager, and Premier Case Reviewer, contributing to strong relationships with key stakeholders and performance management. Earlier experience includes working as a Service Desk Technician at Electronic Arts and as an IT Security Analyst at Stefanini - John Deere. Luminita holds a Bachelor's degree in Modern Languages Applied from West University of Timisoara and further studies at the University of Bucharest.