Magaly Grado is an experienced professional in IT with 15 years of expertise, particularly in Business Intelligence, SAP, and systems analysis. They possess a Master's Degree in Management Information Systems and Services from Institut supérieur d'Electronique de Paris and have worked in diverse environments across multiple industries including aerospace and education. Currently serving as a Senior Support Engineer at Microsoft, Magaly focuses on resolving complex customer issues and optimizing support delivery. Their prior roles span significant contributions to projects at companies such as Labinal Power Systems and Safran, where they played key roles in end-to-end ERP implementations and workflow optimizations.
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