Special Accounts Representative (collections)

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits.  As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. 

Who Should Apply

Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectations every day? 

What You'll Do 

The primary responsibility of this position is to preserve the credit union's assets by controlling delinquent loan accounts, collecting  delinquent loan payments and/or recovering collateral. 

• Contact delinquent accounts and negative share accounts by phone and mail; take appropriate action to have members bring accounts current.
• Analyze financial situation of delinquent borrowers; make recommendations for further action when other arrangements to bring the loan current are unsuccessful.
• Maintain accurate files and reports on all collections activity.
• Inform supervisor of trends in loan underwriting contributing to delinquent/charge off loans.
• Regularly file loan files and other collection related documents.
• Testify at legal proceedings as required.

Cultural Responsibilities

Be committed to being part of the Mid American team! Show commitment to learning and growth.  Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members.  Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism.

What You Need to Get the Job Done 

• Education - High School Diploma or GED required
• Experience  - Six months to two years of similar or related experience, including time spent in preparatory positions. Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
• Great attention to detail
• Excellent communication skills – written and verbal.
• Ability to multi task.
• Organizational skills

What You'll Love About Us

• A Company that Cares. We are more than a financial institution; we give back to our community. We teach financial literacy and donate and support local organizations.

• Work that Stays at Work. Genuine work/life balance served here!

• Rest and Relaxation. Paid vacation time, personal leave and paid holidays!

• Health Benefits. Medical with HSA and FSA options, dental, and vision.

• Prepare for the Future. 401(k) with a generous company match.

• Invest in YOU. Tuition Reimbursement Program.

An Equal Opportunity Employer
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

This Company Participates in E-Verify

The Right to Work

Este Empleador Participa en E-Verify

El Derecho a Trabajar