Amber Hone

Amber Hone is an experienced professional in customer experience management, currently serving as the Customer Insights Manager at Midcontinent since August 2018. In this role, Amber develops B2C and B2B surveys using the Qualtrics platform and focuses on establishing and improving Customer Experience (CX) KPIs such as Net Promoter Scores and Customer Satisfaction. Prior to this, Amber held various leadership positions including Business Sales Operations Manager at Midcontinent and Client Success Department Manager at DocuTAP, where strategic planning and execution of call center operations were essential duties. Amber also has experience in compliance and team management from roles at Capital One and HSBC, where successful processes for customer service were implemented and developed. Amber holds an Associate's degree in American Sign Language and a degree in Real Estate Principles from Southeast Tech and Southeast Technical Institute, respectively.