Qonto
Federica Felici is an accomplished professional in UX research and customer insights, currently serving as Customer Insights Manager at Qonto since March 2025. Prior to this role, Federica held the position of Senior UX Researcher at TrueLayer from September 2022 to November 2024, where responsibilities included conducting various forms of UX research and identifying user opportunities. At Everli, from January 2020 to September 2022, Federica was the User Research Lead, overseeing the UX research strategy and team activities. Earlier experience includes roles as a UX Researcher and Usability Expert at the Italian Institute of Technology and Research Center "E. Piaggio," and as a Clinical Neurophysiology Technician at Istituto Auxologico Italiano. Federica holds a Master of Science in Cognitive Sciences and Decision Making from Università degli Studi Milano and completed a continuing study program in Graphic Illustration at the Istituto Europeo di Design.
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Qonto
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Qonto was born out of frustration. As new entrepreneurs, Alexandre and Steve felt bogged down by their own banking experience. It was time-consuming. It was complex. It also lacked the modern tools that progressive companies need. So, they decided to create a banking product fit for the modern entrepreneur. One that when you use it, just seems to "click". Our goal? To dust off the old banking experience and be the power pack for small businesses. We are driven by our desire to save our customers time. Time that they can reclaim for forging their own future. And that’s something we think is pretty valuable.