Debra Matthews

Debra Matthews is an experienced professional with a diverse background in customer service and operations management. Debra currently serves as the Director of Customer Service at Middlesex Water Company, where they manage and supervises various departments to ensure prompt and accurate service. Prior to this role, Debra worked as the Director of Customer Relations at American Water, where they led a team of employees and worked closely with executive leadership to drive continuous improvement. Debra also has experience as the Customer Operations Manager at New Jersey American Water and as the Metering Manager at United Water. Debra's expertise includes staff management, regulatory compliance, and process improvement. Debra has a proven track record of successfully implementing strategies to enhance customer service and achieve business goals.

Debra Matthews has taken courses towards a BS degree in Business Administration and Management, General at Brookdale Community College.

In addition to their education, Debra has obtained several certifications throughout their career. In 1991, they received a certification in Certified Business Professional Master Executive Business Management from Dale Carnegie Training. In 1993, they obtained a certification in Statistical Process Control from Phillip Crosby - Total Quality Management College. In 2012, Debra became a Change Management Partner after completing the program at Prosci. Finally, in 2017, they obtained a Lean Six Sigma Green Belt certification from American Water.