Harsh .

Harsh currently holds multiple leadership roles at Midland Credit Management, an Encore Capital Group Company, serving as Senior Decisioning Architect, Scrum Master, Senior Group Manager, and Group Manager since October 2015. Responsibilities include managing the performance of 10-15 Account Managers on complex accounts receivable and focusing on coaching, career growth, and PACE delivery. Harsh previously worked as an Account Manager, advising consumers on financial recovery, and has experience in technical customer service at Convergys and as a Senior Customer Service Associate at Concentrix. Harsh earned a Bachelor's degree in Business/Commerce from Delhi University from 2010 to 2013.