Sharina Doerga

Sharina Doerga is an experienced professional specializing in contact center excellence, digital sales, and training management. Currently serving as an SME in Global Contact Center Excellence at Miele, Sharina previously held roles including Senior Digital Sales & Marketing Specialist at Genpact for TikTok for Business, where optimization solutions and customer service were key responsibilities. Prior positions include Service Delivery Coordinator at HCL Technologies, where Sharina managed service level agreements and incident management, and International Sales & Training Specialist at Bioventus, overseeing international events and training programs. Sharina has also demonstrated expertise in educational roles while teaching English in various international contexts. Educational qualifications include a Bachelor's degree in Office Management from Schoevers College.