Pankaj Kumar is a seasoned professional with over 15 years of experience in customer service, banking, and utilities. Currently serving as the Head of CRM, Banking, and Collections at Migsun Group, Pankaj previously held roles at DCB Bank, Panchsheel Buildtech, and ICICI Bank. Pankaj has demonstrated expertise in service delivery and process excellence, with a focus on customer relationship management and team leadership. Holding a Bachelor’s degree in Commerce and an MBA in Finance, Marketing, and Operations, Pankaj is recognized for strong analytical and interpersonal skills.
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