Millennium 1 Solutions
Patricia Yim started their career as a Cost Accountant at Monarch Marking Systems in 1987. Patricia then worked as a Manager General Accounting from 1989 to 1995, and later became the Manager of Business Systems & Technology from 1995 to 1997 at the same company. Patricia then became the Director of Finance at MSA - The Safety Company from 1997 to 2001. From 2001 to 2002, Patricia worked as the Director of Finance at Carlson Marketing. Patricia then joined Aimia Inc as a Senior Director of Finance in December 2002 and held this role until February 2013. After that, they became a Consultant at itravel2000 from 2013 to 2014. Currently, they are working as the Senior Director of Finance at Millennium1 Solutions, starting in March 2014.
Patricia Yim's education history includes pursuing a Certified Management Accountant (CMA) certification from Certified Management Accountants Ontario. Patricia also holds a Bachelor of Business Administration degree from the Schulich School of Business - York University, with a focus on Accounting and Finance. Additionally, they have a Bachelor of Science degree in Computer Science from York University.
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Millennium 1 Solutions
Millennium1 Solutions is now NTT Business Process Outsourcing. Please visit our new company page https://www.linkedin.com/company/ntt-bpo NTT Business Process Outsourcing is a purpose built and performance driven Customer Experience Management organization, delivering end-to-end solutions that support the complete customer journey and lifecycle. We’re here to enable the connected future. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. Through an early engagement and outside-in, outcomes-based approach we help our clients design and deploy the right technology environment, to unlock and enable organizational CX strategy execution. Our Managed Service offering, which includes fully outsourced Contact Center operations, as well as targeted support services such as Managed Quality Assurance, Workforce Management, and Managed Analytics, allows our clients to optimize CX delivery outcomes while protecting revenue and improving profitability. As relentless innovators, we also leverage our dedicated Business Insights and Analytics practice – SmartCX – to understand customer behaviours and preferences, allowing us to continually optimize and improve CX delivery, increase operational efficiency, and improve customer retention and loyalty. Our head office is located in Toronto, Ontario, Canada, with additional offices in Ottawa, Orangeville, Sudbury, Bridgewater, Yarmouth, Edmundston, and Montreal. We also have an offshore captive facility in Manila.