Benjamin Serrano currently serves as a Senior Customer Success Manager at Mimecast, where responsibilities include managing a portfolio of Enterprise clients, building relationships with stakeholders, and formulating success plans to align business goals with customer needs. Previous experience at FourKites, Inc. involved leading Carrier Operations teams, focusing on optimizing processes and developing a self-service tool for broker visibility in the logistics sector. Benjamin began a career in logistics at RIM Logistics, Ltd., gaining expertise in import services and process optimization. A graduate of the University of Iowa with a Bachelor of Arts in Economics, Benjamin possesses a strong background in customer success and supply chain operations.
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