Dan Greenhalgh

Dan Greenhalgh is an experienced IT professional with a robust background in technical support and systems engineering. Currently serving as an Escalations Engineer 1 at Mimecast since August 2021, Dan provides advanced support for Mimecast products and contributes to internal tooling using Python. Previous roles at Mimecast included Senior Technical Support Engineer and Customer Support Engineer, where responsibilities involved troubleshooting email issues and assisting customers. Dan's prior experience includes IT Systems Engineer at Fenn Wright LLP, maintaining servers and network systems, and IT Technician at Rapid Electronics Ltd., managing AWS infrastructure and supporting various software applications. Additional positions held at Penguin Random House UK, Suffolk County Council, and Culford School further establish Dan's proficiency in IT support across multiple platforms and environments. Educational qualifications include studies at Suffolk One and West Suffolk College.