Mere Gavidi

Mere Gavidi is a Customer Sales and Service Manager at Mindpearl, a position held since January 2022, responsible for supervising Supervisors and Quality Analysts, and enhancing the performance of Customer Service Sales Representatives (CSSRs) through coaching and development. Prior experience includes roles as a Supervisor and Quality Assurance Specialist at Packleader BPO, where data analysis and policy recommendations improved productivity and performance. Other roles include Sales Consultant, Customer Service Assistant at Fiji Airways, and various positions at Mindpearl, which involved client communication and management of agent teams. Mere Gavidi is currently pursuing a Postgraduate Diploma in Business Administration and Management at The University of the South Pacific, furthering a strong educational background in business and human resource management.