Harika Ece Sönmez

Harika Ece Sönmez is an accomplished professional with experience primarily in customer success and conversational AI design. Currently serving as a Customer Success Manager at MindBehind since March 2022, Harika has worked on significant projects, including Istanbul Airport and Arzum. In the role of Conversational AI Designer at MindBehind, various notable projects such as Petrol Ofisi and IGA Pass were completed, with implementations across multiple platforms including WhatsApp and Instagram. Prior to this, Harika held the position of Interaction Specialist on the Netflix project at Teleperformance and served as a tutor and assistant at TED Üniversitesi's ELS Centers. Harika Ece Sönmez obtained an undergraduate degree in Guidance and Psychological Counseling from TED University, where studies were pursued from 2015 to 2020.