Jay Kopp

Jay Kopp is a seasoned IT professional with extensive experience in technical support and consulting. Currently serving as a Technical Consultant at MindPetal Software Solutions, Inc. since September 2021, Jay has previously held notable roles such as Help Desk Manager for SharePoint at Acuity, Inc., and Senior Information Technology Specialist at Maximus Federal Services, Inc. Between 2013 and 2017, Jay contributed to the American Psychiatric Association as a Senior Technical Support Analyst, providing desktop and phone support as well as training for both end users and junior staff. Further expertise includes roles at XGILITY as a SharePoint Consultant and at NTCA–The Rural Broadband Association as Senior Technical Support, with responsibilities encompassing hardware and software support, training, and system troubleshooting. Educational credentials include studies at Northern Virginia Community College and the University of Maryland Global Campus.