MindTouch
Shelley Reyes is a seasoned professional with extensive experience in management and training roles within the technology sector. Currently serving as Manager in both Business Consulting and Professional Services at NICE CXone since April 2021, Shelley also holds the position of Senior Manager of Professional Services at MindTouch, where tenure began in April 2016. Additionally, Shelley has served as a KCS v6 Certified Trainer and Manager of Training, as well as Customer Success Manager during this time. Prior experience includes a training role at Apple from June 2008 to April 2016, where responsibilities involved developing and conducting training for new employees across various roles in the San Diego market. Educational background includes a Bachelor's degree in Psychology from California State University San Marcos and prior studies at Southwestern Community College District and San Diego State University.
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MindTouch
MindTouch offers cloud software that provides self-service customer experiences that create product experts and improves marketing, sales and support. We are a leading SaaS solution for customer success/engagement management helping companies create smarter customers to accelerate the sales cycle and drive product adoption. MindTouchtransforms the product and help content your company already produces into a customer engagement channel. Bring the customer record in your customer relationship management (CRM) system and the customer’s self-service behavior together for insight into their experience with your brand. Create a mobile-ready, SEO-optimized site for all of a company’s content. MindTouch can help you double organic web traffic, triple user time on your site, and reduce the bounce rate by 50%. Turn your buyers and customers into kick-ass product experts.