Minerva CQ
Jack Garrett is currently the Chief Customer Officer at Minerva CQ and the VP of Marketing at Nusbacher Associates. With a background in telecommunications and geology, Jack has held various roles in technology and consulting firms such as Jacada, [24]7, IndieSF.com, Voxify, and Reflex Consulting. Jack has experience in VUI design, IVR application development, and contact center automation systems.
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Minerva CQ
Minerva CQ, a leader in real-time collaborative intelligence for the enterprise, is an AI platform that enables today’s workforce to effortlessly blend with AI during voice and digital conversations to improve agent and customer experiences. In the contact center, the Minerva CQ platform provides real-time agent guidance, automated QA and trainingsuggestions, and business intelligence. In the broader enterprise, Minerva CQ augments agents supporting field technicians with knowledge surfacing so they can tackle complex issues, repairs, and logistics.