Jacqueline Keeso

Jacqueline Keeso is an experienced Business Process Analyst at The Minto Group since April 2016, where responsibilities include project management, system implementation, process improvement, and user acceptance testing. Jacqueline also develops training materials and documentation to support business processes. Prior to this role, Jacqueline served as Supervisor of Customer Service at Calea Ltd., managing customer service operations and creating performance metrics to enhance productivity and customer satisfaction. Earlier experience includes roles as a Customer Service Representative and Sales Associate, demonstrating a strong background in customer interactions and service delivery. Jacqueline holds a Bachelor of Arts degree from the University of Guelph, earned in 2010.