Joe Antonacci

Joe Antonacci is Senior Vice President of Operations for MiraMed Revenue Group and Virtual Recovery, Inc., affiliates of MiraMed Global Services. In this key role, Antonacci oversees the first party customer billing, third party collection and benefits approval operations based at MiraMed's Lombard headquarters. With more than 25 years of collection agency, medical collection, BPO and call center-based customer care experience; Mr. Antonacci provides proven leadership in all facets of call center operations and management. During his career, Antonacci has consistently managed key clients to top performance levels. He has also designed, developed and delivered world class employee instruction in call centers around the globe during his extensive and successful career. Prior to joining MiraMed in 2012, Mr. Antonacci served as a Director at two of the accounts receivable management industry's largest agencies as well as Vice President of Sales for a leading provider of collection and customer care solutions. Joe Antonacci's extensive experience in operations, sales and employee development make him an ideal leader to meet both patient experience and revenue growth expectations for both MiraMed and Virtual Recovery. Mr. Antonacci holds a Bachelor of Arts degree in English from William Paterson University and is an active member of the American Collectors' Association.