Vasanthkumar Venugopalan is a seasoned professional with extensive experience in transforming contact centers to cloud-based solutions, particularly utilizing Genesys Cloud technology. As a Business Architect at Miratech, Vasanthkumar is currently overseeing a major migration project for United Health Group/Optum, involving over 60,000 agents. Prior roles include Senior Manager at Maximus Canada, where responsibilities included transitioning contact centers for government services, and a Senior Solutions Architect at BC Hydro, focusing on improving customer engagement through Omni-channel solutions. Previous experience spans roles at IBM iX, Tata Consultancy Services, and Nortel Networks/Genband/Ericsson, emphasizing contact center technology solutions and application development. Vasanthkumar holds a Master's degree in Software Engineering from Vellore Institute of Technology.
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