Timothy Wadleigh

Timothy Wadleigh has a diverse work experience spanning over a decade. Timothy began their career in 2010 as a Service Technician at U.S. Cellular, where they provided excellent customer service and performed repairs on cellular devices. Timothy then worked at Clearwater Yacht Club as a Bartender and Server, handling end-of-shift check, closing responsibilities, and inventory management.

In 2014, Timothy joined HSN as a Customer Service Representative, handling inbound customer service and support calls in a high-volume call center. Timothy demonstrated active listening skills and problem-solving abilities to ensure exceptional customer service.

From 2015 to 2018, Timothy worked at Carmax in various roles. As a Customer Advisor/Inventory Associate/Parts Associate, they ensured the maintenance and security of display areas, prepared vehicles for delivery, and handled daily scanning and inventory reconciliation. As a Service Consultant/Customer Advisor, they acted as a liaison between customers and retail technicians, scheduling appointments, generating estimates, and providing follow-up.

At Asurion, Timothy joined as a Customer Support Specialist in 2018 and quickly moved up to the VoIP team, spearheading a new department. Timothy gained experience in fielding inbound technical support and sales calls, impressing their leaders with their abilities. Timothy also shadowed leaders to learn the business from a leadership standpoint.

In 2020, Timothy worked as a Technician at uBreakiFix, where they assisted customers with mobile and technology repairs. Timothy'sresponsibilities included greeting customers, assisting with device check-in and repairs, and providing sales support for screen protectors and cases.

From 2020 to 2021, Timothy was employed by Glass Doctor as Front Desk Staff. Timothy answered incoming calls, assisted with day-to-day operations, and used a ticketing system to provide information to the correct department. Timothy also assisted with automotive glass repair by selecting and ordering the correct parts.

Most recently, Timothy worked as an Information Technology Help Desk (Temp) at Mirra Tech, LLC in 2021. Timothy provided IT services both virtually and in-house, working within a ticketing system and prioritizing incoming tickets. Timothy used AD and CSX systems, as well as Microsoft 365 accounts for user account management.

Timothy Wadleigh attended Fryeburg Academy from 2005 to 2009, where they completed their high school education. During their time at school, they did not specify a specific field of study. In addition to their formal education, Timothy has obtained certifications in mobile repairs, including being Asurion Certified and Samsung Certified for mobile repairs at uBreakiFix. The specific months and years in which they obtained these certifications are not provided.