James Thompson

James Thompson has extensive experience in IT support, currently working as a 3rd Line Senior Service Desk Engineer at Mirus IT Solutions since August 2018, where responsibilities include providing support and training for engineers, as well as being an escalation point for complex issues. Previous roles at Mirus include supporting over 50 companies with various technical needs and migrating companies to Mimecast for security solutions. Prior to Mirus, James was a Senior Service Desk Analyst at Domino's Pizza Group Limited from February 2014 to August 2018, managing major incidents and training new analysts while supporting multiple regions. James holds a BTEC Level 3 Advanced in Information Technology and has foundational education in science subjects.