Mirus IT Solutions
James Thompson has extensive experience in IT support, currently working as a 3rd Line Senior Service Desk Engineer at Mirus IT Solutions since August 2018, where responsibilities include providing support and training for engineers, as well as being an escalation point for complex issues. Previous roles at Mirus include supporting over 50 companies with various technical needs and migrating companies to Mimecast for security solutions. Prior to Mirus, James was a Senior Service Desk Analyst at Domino's Pizza Group Limited from February 2014 to August 2018, managing major incidents and training new analysts while supporting multiple regions. James holds a BTEC Level 3 Advanced in Information Technology and has foundational education in science subjects.
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Mirus IT Solutions
Mirus IT, Part of the Advania group, provides Award Winning strategic IT, Telephony and Managed Print services and support to companies of all sizes from a wide range of industries including financial services, marketing, recruitment and education. With solutions for every IT, telephony and managed print, requirement, from basic IT support to virtualisation, cloud-based services, data recovery and security, to secure and managed print, hosted VOIP and low cost telephony, we combine strategy with a consultative approach to recommend the most effective services for your business. We have strong relationships with many industry leading companies including Gamma, Vodafone, EE, Olivetti and Develop, and we’re a Datto Blue Level Partner, a Microsoft Gold Competency Partner, a HP Gold Partner and a VMware Enterprise Partner. This, combined with our expert team of highly qualified technical and commercial engineers, guarantees that our customers receive a fast response at all times. Key specialities include: • IT managed services and outsourcing. • IT business strategies. • Virtualisation and cloud computing. • Data protection and management. • Security protection and disaster recovery. • Internet services and low-cost telephony. • Managed print and secure print. To find out more about our services, and to get in touch, visit our website: www.mirus-it.co.uk or contact enquiries@mirus-it.com / 01908 257350.