Jessica S.

Jessica S. has a diverse work experience in various roles and industries. Jessica currently works at Mission Lane, starting as an Account Coordinator in May 2022, then being promoted to Account Manager in November 2022, Senior Account Manager in January 2023, and currently serves as Operations Lead. Prior to Mission Lane, Jessica worked at Omni Hotels & Resorts as a Rooms Controller from March 2015 to October 2016. Jessica also gained experience at Westin Hotels & Resorts, where they held the positions of Catering Sales Manager from January 2013 to October 2014 and Catering/Convention Service Administrative Assistant from May 2012 to January 2013. Jessica's earlier roles include Assistant Front Office Manager and Loyalty Ambassador at Omni Hotels from October 2008 to May 2012, Front Office Lead at Crestline Hotels & Resorts from January 2007 to September 2008, and Assistant Manager at Golden Fried Chicken from September 2003 to September 2005.

Jessica S. completed their Bachelor of Science in Human Resources Management from Texas A&M University from 2021 to 2025. Prior to that, they obtained their Bachelor of Science in Business with a Human Resource Certificate from the University of Phoenix from 2019 to 2021. Jessica S. also has additional certifications including a Looker - Complete Guide to Google Looker - User and Analyst from Udemy in 2023, a Certificate of Completion in Hospitality & Tourism Management from Florida Atlantic University in 2020, and a Global Hotel Alliance Specialist certification from Global Hotel Alliance in 2017. Jessica has also completed courses in KPIs: Key Performance Indicators A-Z: Performance Management and Omnichannel Customer Experience Management (CX) from Udemy.