Mississippi State University
Heather Fulton has extensive experience in technical support and project management, currently serving as an ITS Service Desk Support Specialist II at Mississippi State University since January 2009. In this role, Heather provides technical assistance to faculty, staff, and students, covering various systems and software, including Blackboard Learn and Microsoft Exchange. Heather has trained new student support staff, managed ticket resolutions, and conducted cybersecurity awareness initiatives. Previous experience includes roles as a Process and Quality Analyst at Sitel, where project improvement utilized Six Sigma practices, and at Best Western, where account receivable processes significantly improved financial outcomes. Heather holds an MBA in Project Management from Mississippi State University and a BS in Animal Science & Management from the University of California, Davis.
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Mississippi State University
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Mississippi State University for Agriculture and Applied Science, commonly known as Mississippi State University, is a public land-grant research university adjacent to Starkville, Mississippi.