Mitchell1
Dana Gulino has a diverse work experience. They started working at International Hotel Management as an Inside Sales Representative in 2010. In this role, they were responsible for making a high volume of outbound sales calls and consistently performed well in terms of number of calls made and sales made.
From 2011 to 2012, Dana worked at Starbucks as an Assistant Manager. Their responsibilities included welcoming and connecting with customers, handling cash, balancing the cash register, stocking inventory, and working effectively in a team-oriented environment. They also underwent employee training and supervised colleagues as part of their cross-training for a management role.
In 2012, Dana joined Mitchell1, initially working as a Customer Service Representative. They provided basic technical support, billing information, and product assistance.
Moving up in the company, Dana became a Customer Service Administrator in 2013. Their responsibilities included efficiently responding to customer calls, resolving issues according to department guidelines, and documenting interactions with customers.
In 2014, Dana took on the role of a Retention Specialist, focusing on securing the existing customer base. They remained in this role until 2015 when they became a Customer Care Team Lead at Mitchell1. As a team lead, they developed and implemented a retention strategy for each product line and established Standard Work Procedures for the Retention group.
In 2016, Dana transitioned to the role of Operations - Inside Sales at Mitchell1. As part of this role, they worked on developing and implementing departmental systems and programs to increase productivity and sales revenue. This included training processes, on-boarding, staffing, and sales campaigns.
Recently, in 2021, Dana was promoted to the position of Sales Operations Manager at Mitchell1, where they are responsible for overseeing sales operations and managing projects with a focus on Inside Sales.
Dana Gulino attended MiraCosta College from 2008 to 2010. During this time, they studied Communication and Media Studies.
Mitchell1
Headquartered in San Diego, California, Mitchell 1 has provided quality repair information solutions to the motor vehicle industry for 100 years. The Mitchell 1 family of products includes a complete line of integrated software solutions to help auto, medium and heavy truck professionals improve productivity and profitability. ProDemand® optimized with SureTrack® is the most complete solution for OEM and experience-based repair information. Manager™ SE is the industry standard for mechanical estimating and shop management information. The SocialCRM digital marketing solution delivers automated marketing and customer engagement tools to help shop owners improve their bottom line profits. For the trucking segment, Mitchell 1’s online solutions provide information required to estimate labor times, diagnose and repair all makes of Class 4-8 trucks. Mitchell 1 is a recipient of the ASE Blue Seal of Excellence award. For more information on Mitchell 1 products and services, visit the company’s website at www.mitchell1.com and read the Shop Connection blog at www.mitchell1.com/shopconnection.