Dean Hummel is an experienced technical support professional with a strong background in telecommunications and software support. Currently, Dean serves as a Technical Support Specialist at Mitel, focusing on front-line support for Mitel Contact Center solutions. Previous roles include Support Engineer and Technical Support Analyst positions at Sasken Communications Technologies, where responsibilities encompassed supporting beta software and facilitating customer resolutions. Additionally, Dean held various positions at Nortel, including Product Support Manager and Technical Support Supervisor, emphasizing team management and problem analysis. Dean holds a Bachelor of Computer Science in Digital Systems from Concordia University in Montreal, Quebec.
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