Kevin Middlemiss

Kevin Middlemiss has over a decade of experience in technical support and account management. As a Technical Account Manager and Team Lead at Mitel since June 2013, Kevin has been responsible for managing and mentoring technical support engineers, focusing on enhancing service quality for external customers through training and developing tools. Prior to Mitel, Kevin worked at prairieFyre Software from February 2010 to June 2013 as an L2 Technical Support Specialist, where responsibilities included mentoring support agents and maintaining relationships with international partners by handling escalations and providing assistance.