Nick Pearson possesses extensive experience in technical support and customer service, spanning several roles primarily in the telecommunications sector. Currently, as a Technical Support Specialist and System Operations Engineer at Mitel since October 2016, Nick focuses on supporting 1st line Engineers and ensuring service level agreements are met for customers in the UK, Europe, the Middle East, and Africa. Prior to this, Nick held various roles at Mitel Networks Ltd from 2006 to 2016, contributing as a Customer Service Engineer and Second Line Remote Support Engineer. Nick's earlier career includes positions at Ecolab, Midland Phone Services, Chronos Technology Ltd, Halifax Card Services, Quantum Electronics Manufacturing Ltd, and Mitel Telecom, with a strong foundation in account management, sales engineering, and technical assistance. Educational qualifications include a Higher Technical Diploma in Telecommunications and Electronics from Coventry Technical College.
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