Velichka Sirakova currently serves as a Performance Process Manager at Mitel since October 2023. Prior to this role, Velichka held positions at Atos IT Solutions and Services A/S from March 2015 to October 2023, including Performance Process Manager and Performance Management and Reporting Expert, focusing on operations collaboration, data analysis using SAP BIBO and ServiceNow, and performance monitoring to support decision-making. Velichka's experience also includes a tenure at VIVACOM from March 2006 to March 2015, where fraud detection and prevention, along with customer service support in various roles, were key responsibilities. Educational qualifications include a Bachelor's degree in Industrial Electronics Technology from the Technical University of Sofia and a high school diploma from Mathematics Gymnasium, K.Velichkov - Pazardzhik.
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