Ian McGugan

Ian McGugan is an experienced IT service delivery professional, currently serving as the IT Service Delivery Assistant Section Manager at Mitsubishi Electric since March 2023. Previous roles include Service Delivery Manager at Dacoll Ltd and Service Management Analyst at NHS Digital. Ian has a strong background in managing telecom services, ensuring compliance with customer contracts, and delivering effective IT service management across various sectors including telecommunications and healthcare. Notable past positions also include Service Manager at SSE Enterprise Telecoms and extensive experience in IT service delivery management with firms such as Capita IT Services, Carillion IT Services Ltd, and Alfred McAlpine. Ian holds an ONC in Electronic and Electrical Engineering from James Watt College.