Karina Schack

Karina Schack is an accomplished professional in customer support and operations, currently serving as the Head of Support at Prolific since August 2023. Prior experience includes leading customer success initiatives at Dixa and overseeing customer excellence at FREE NOW, where significant improvements in customer satisfaction and operational efficiency were achieved. Karina's background features roles in managing extensive teams, implementing strategic changes across multiple markets, and developing comprehensive compliance and quality management systems. With a solid foundation in customer service at Booking.com and earlier roles in retail and distribution, Karina has consistently demonstrated expertise in enhancing customer experience and driving operational success.