Jack Kruger is an experienced IT professional with a robust background in IT Service Management and support across various organizations. Currently serving as Sr. IT Manager at MKS Instruments since October 2020, Jack leads the development of an ITSM organization and the execution of a comprehensive ITSM roadmap using ServiceNow to improve service delivery and operational efficiency. Previously, Jack held positions at Aspect Software, where achievements include winning Employee Recognition Awards and managing global IT teams to enhance customer service through ITIL best practices. Jack's career also includes significant roles at Northcentral University, Best Buy, Walt Disney World, and Comptec, consistently demonstrating leadership and a focus on optimizing IT processes and support operations. Educational qualifications include a Bachelor's degree in Information Technology and Computer Science from the University of the Free State, alongside an Associate's degree in Applied Sciences from Scottsdale Community College and a B.A. in Film Production from INTEC COLLEGE.
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